Terms of Service

1. The service

Sellia is operated by Shrk Negócios Digitais LTDA, CNPJ 58.324.099/0001-67.

Sellia is an online platform with AI agents for handling and qualifying WhatsApp leads, a sales pipeline, a calendar and analytics.

2. Account

You are responsible for providing accurate data, protecting your access and for what happens in your account and organization. The service is intended for people over 18 and for professional use.

3. Acceptable use

You may not use Sellia to:

• send spam or messages to people who have not authorized contact;
• break the law, third-party rights or the rules of WhatsApp and other connected services;
• try to bypass security, plan limits or the operation of the service.

4. WhatsApp and other services

The WhatsApp connection is provided by third-party services such as Omni Z-API and may require a separate subscription. These services have their own rules and availability. You are responsible for the connected number and for following those rules.

5. Your contacts' data

Your business decides which contacts and conversations it processes in Sellia, and is responsible for having a legal basis and for informing those people. Processing is described in the Privacy Policy.

6. Artificial intelligence

AI replies and analyses may contain errors. It is up to you to configure the agents, monitor their use and take over conversations when needed. What the AI says on behalf of your business is the responsibility of your business.

7. Plans and payment

Plans, prices and limits are those shown in the service at the time of purchase. New accounts may have a trial period; after it ends, some features may require an active plan. Payments are processed by Stripe. You can cancel your subscription at any time, effective under the plan terms and without prejudice to rights provided by law.

8. Ownership

The software and the Sellia brand belong to their owners. Your business's data and content remain yours, and you authorize us to process them only to provide the service.

9. Availability and liability

We work to keep the service available, but it may be interrupted, including by third-party failures. To the extent permitted by law, we are not liable for lost profits or indirect damages.

10. Suspension and termination

We may suspend accounts that violate these terms or put the service at risk. You can request account closure and data deletion as described in the Privacy Policy.

11. Changes

We may update these terms, and the date at the top shows the current version. Relevant changes will be communicated.

12. Law and contact

These terms are governed by the laws of Brazil. Questions: privacidade@sellia.pro.